Delivery and returns

Where we deliver

We deliver to Johannesburg, Pretoria and Cape Town. If you live outside these cities, message us on WhatsApp at 060 052 8272 with your town and we will tell you whether we can get a frozen case to you.

What delivery costs

Delivery is calculated at checkout from your address and added to your order before you pay.

When your case arrives

Order before 10am on a weekday and your case is delivered the next working day. We deliver Monday to Friday, so an order placed on a Friday, Saturday or Sunday arrives on Monday. This applies in Johannesburg, Pretoria and Cape Town.

How your case arrives

Every case is dry-aged, cut, packed and blast frozen in Harrismith before it is sold, so there is no wait for your order to be prepared. A specialist frozen-food courier brings it from a depot in your city to your home, in insulated packaging, frozen.

Someone needs to be home to receive it. Put the case straight into the freezer. A 10 kg case needs about two freezer drawers.

If nobody is home when the courier arrives: [NEEDS: what the courier does and whether a second delivery is charged]

If a pack arrives damaged or thawed

Check your case when it arrives. If a pack is damaged or has thawed, hand it back to the courier at the door. We replace it or refund it, your choice.

If you find a problem later, a missing pack, a torn seal or a cut that is not right, tell us on WhatsApp at 060 052 8272 as soon as you find it. We replace it or refund it, your choice.

Refunds are paid to the card you paid with.

Change of mind

Because the case is frozen food delivered to your home, we do not accept returns for a change of mind. This does not affect your right to a replacement or refund for a pack that is damaged, thawed, missing or defective.

These terms form part of our terms of sale.