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Privacy policy

This policy explains what personal information we collect when you visit our website, order from our shop or talk to us, what we do with it and the rights you have under the Protection of Personal Information Act (POPIA).

Who we are

TurnRank (Pty) Ltd trades as Verkykerskop and is the responsible party for your personal information.

  • Physical address: 95 Stuart Street, Harrismith
  • Information Officer: [NEEDS: name of the Information Officer]
  • Email: [email protected]
  • Phone and WhatsApp: 060 052 8272

What we collect

  • When you order: your name, phone number, email address, delivery address and what you ordered.
  • When you pay: your payment is handled by Paystack. We see that you have paid, but never your card number.
  • When you message us: your name, number and what you write, on WhatsApp or through the contact form on this website.
  • When you join our newsletter: your email address.

We do not collect more than we need to sell you a case and deliver it.

Why we use it

  • To process and deliver your order, and to contact you about it.
  • To answer your questions.
  • To keep records that the law requires, including tax records.
  • To send you our newsletter, only if you have signed up for it. Every message has a link to unsubscribe.

We do not sell your personal information to anyone.

Who we share it with

  • The frozen-food courier gets your name, phone number and delivery address so it can deliver your case.
  • Paystack processes your card payment.
  • The companies that host our shop, website and email store the information you give us on our behalf.
  • WhatsApp, owned by Meta, carries and stores the messages you send us there.

Some of these providers store information outside South Africa. We use providers that are bound to protect it to a standard at least as strong as POPIA.

Cookies

Our website does not use advertising or tracking cookies. Our shop uses the cookies it needs to keep your cart and complete checkout. If we ever add analytics or advertising cookies, we will ask for your consent first and update this page.

How long we keep it

We keep order records for as long as tax law requires, which is at least five years. We keep other information only for as long as we need it for the purpose we collected it for. You can unsubscribe from the newsletter at any time, and we then stop sending it.

How we protect it

We take reasonable technical and organisational steps to keep your information safe from loss, misuse and unauthorised access. If we ever learn that your information has been accessed without authorisation, we will tell you and the Information Regulator.

Your rights

You have the right to:

  1. Ask what personal information we hold about you.
  2. Ask us to correct or delete it.
  3. Object to us using it, and withdraw your consent where we rely on it.
  4. Ask us to stop sending you marketing.
  5. Complain to the Information Regulator.

To use any of these rights, message us on WhatsApp at 060 052 8272 or email [email protected]. If you are not happy with our answer, you can complain to the Information Regulator at inforegulator.org.za.

Changes to this policy

We may update this policy. The date at the top of the page shows when it last changed.